DEVELOPMENT OF A MODEL OF BUSINESS PERFORMANCE MEASUREMENT SYSTEM FOR ORGANISATIONAL SELF-ASSESSMENT. THE CASE OF POLAND

dc.contributor.authorHaffer, Rafałpl
dc.date.accessioned2017-09-06T07:26:42Z
dc.date.available2017-09-06T07:26:42Z
dc.date.issued2017-05-20pl
dc.description.abstractPurpose: The paper introduces a model of business performance measurement system for organizational self-assessment. The model is made up of five elements including areas, elements, functions and processes of the BPMS as well as the introduction procedure. The paper is based on the research project conducted in 2007, entitled “Self-assessment in quality management systems of companies” which concerned the engagement of Polish enterprises in initiatives aiming at business excellence. Methodology: The detailed characteristics of the business performance measurement system were identified through the analysis of BSC and excellence model concepts as well as the BPMS definitions found in literature. Three different research methods were applied, namely, a questionnaire survey and an interview conducted among the most active companies in the Polish economy and a Delphi method. As a result 230 companies were examined and 19 experts were interviewed. Findings: The results collected with the use of the Delphi method make it possible to indicate which components of the BPMS are absolutely indispensable for the system to operate efficiently as well as to identify the procedure for introducing BPMS. Originality/value: The paper combines the data collected from two sources: the representatives of Polish companies and the experts representing academia, business, auditing and certificating companies. The authors are convinced that the model presented in the paper although developed for Polish companies can successfully serve as a reference model also for non-Polish companies. Its value results from its universality. en
dc.identifier.citationJournal of Positive Management, No. 3, Vol. 7, pp. 20-46pl
dc.identifier.issn2392-1412pl
dc.identifier.otherdoi:10.12775/JPM.2016.014pl
dc.identifier.urihttp://repozytorium.umk.pl/handle/item/4476
dc.language.isoengpl
dc.rightsAttribution-NoDerivs 3.0 Polandpl
dc.rightsinfo:eu-repo/semantics/openAccesspl
dc.rights.urihttp://creativecommons.org/licenses/by-nd/3.0/pl/pl
dc.subjectPolanden
dc.subjectbusiness performance measurement system (BPMS)en
dc.subjectBPMS modelen
dc.subjectEFQM Excellence Modelen
dc.subjectBalanced Scorecarden
dc.subjectself-assessmenten
dc.titleDEVELOPMENT OF A MODEL OF BUSINESS PERFORMANCE MEASUREMENT SYSTEM FOR ORGANISATIONAL SELF-ASSESSMENT. THE CASE OF POLANDpl
dc.typeinfo:eu-repo/semantics/articlepl

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